It is our intention to provide a high level of service to our clients at all times. However, if something goes wrong and you have reason to make a complaint about our service we have a formal complaints procedure. You should in the first instance write to us with details of your complaint, please write to us at the address shown below.

Customer Services
Professional Indemnity Insurance Brokers Ltd
Providence House
BS28 4EG

We will do our upmost to resolve the issue to your satisfaction but if we are unable to do so, you may be entitled to refer the matter subsequently to the Financial Ombudsman Service.